Vols Playbook
A comprehensive guide designed to empower all volunteers with the essential tools and resources needed for success.
Welcome Aboard!
A Personal Welcome to the Diversity Wine Club Team
Hello, and thank you.
I want to welcome you to the Diversity Wine Club volunteer team personally. What we do here—bringing together the LGBTQ+ community and friends through the shared joy of wine and truly unforgettable parties—is more than just a club to me; it is my absolute passion. Since our founding in 2018, the club has grown to include thousands of members and followers. Thank you, from the bottom of my heart, for sharing your time, energy, and unique perspective with this vision.
As a community-building organization, every action we take is driven by our core motto: Socialize • Network • Learn • Give Back to Our Community. Your volunteer work is essential to fulfilling this vital mission.
By ensuring our events run smoothly, you are making it possible for us to generate the much-needed funds that benefit our local charities. Our goal is simple but ambitious: to make every Diversity Wine Club event the can't-miss party for the LGBTQ+ community and our allies, and in doing so, to be a powerful engine for good.
This Jumpstart document is your starting point. It lays out the process, but I hope you use it as a foundation, not a limit. Your ideas, your experience, and your unique approach are what will help us continuously improve and amplify our impact.
I’m thrilled to have you on the team. Let's make some magic happen and give back to our community!
Just a Few Quick Tips
Thank you for your commitment to DWC. We look forward to working with you.
Don't assume Bob knows everything!
We are all in this together, so please feel free to reach out with any questions.
Are you being responsive?
Please remain responsive to messages from Bob or your fellow volunteers at all times.
Want to improve our role?
We welcome your suggestions on how we can improve your volunteer role and experience.
Do, Learn, Repeat, Do Better
The quality of every Diversity Wine Club event—from the atmosphere to the impact on our charity partners—depends entirely on a consistent process. This isn't just a boring checklist; it's our blueprint for success.
You are the driver of this process. While this Jumpstart document provides essential starting points and best practices for your role, we rely on our volunteers to bring it to life and improve it. A well-executed process is what delivers consistent, high-quality results, ensuring every party is the "can't-miss" event we promise. Volunteers drive the process; the process delivers consistent quality results.
Our approach to process is simple: Do, Learn, Repeat, Do Better.
- Do: Execute your role using the on-the-job training and the guidance in this document.
- Learn: Observe what works, identify friction points, and note where we can be smoother or more efficient.
- Repeat: Apply the refined process—including any improvements you or your team have made—at the next event to solidify consistency and quality.
- Do Better: Use your on-the-ground insights to suggest further refinements and elevate the experience for everyone.
Think of this document as a living, breathing resource. It’s the starting line for your contribution. If you find a more efficient or effective way to achieve a task, that’s a win for the entire organization! Share your ideas so we can collectively and continuously improve the quality of our events and amplify our impact on the community.
Event Dates
Communication Compliance: Response Time
Timely communication is a core requirement and the backbone of our operational success. To ensure projects move forward and no teammate is left hanging, we adhere to the following standards:
Response Time
All Internal Messages: Within 72 Hours. Urgent Flags: As soon as possible.
Volunteer Communication Guidelines
Essential instructions for maintaining coordination and responsiveness within our volunteer chat groups.
System Requirements
Install Messenger on your mobile device and bookmark Messenger.com on your desktop for continuous updates.
Chat Accessibility
Ensure you are logged into your primary device at all times to receive critical event notifications promptly.
Notification Settings
Enable all message alerts and turn on read receipts to confirm you are active and in the loop.
Tagging Standards
Use the @ symbol for individual direct messaging and @Everyone to alert the entire volunteer team.
Urgency Protocols
Always use proper @Mentions for time-sensitive questions to ensure they are addressed by the right person.
Volunteer Resources
Learn more about our team structures and the benefits available to those who help us build our community.
Our Dedicated Team
Every role from event managers to photographers works together to create a safe and welcoming space for all.
Stipend Structure
We provide small stipends for specific professional roles to recognize the specialized expertise they contribute.
Community Recognition
We deeply value the commitment of every volunteer, acknowledging their vital role in our collective success.
Complimentary Tickets
Volunteers and partners receive complimentary tickets per event as a gesture of our appreciation for their time.
Our Valued Partners
We collaborate with sponsors, hosts, and charity partners who share our mission of connection and inclusion.
Get Involved Today
Join our diverse team of volunteers and partners to help us build a thriving sanctuary for our community.
Promo Codes Explained
For Online Purchases (Guests)
- Click the Add Promo Code button during checkout.
- Enter the code exactly as provided and click apply.
- The Registration Confirmation indicated the exact address. This is the only way to get the address.
For At-the-Door Sales (Check-In Lead)
- Click Register Someone.
- Select the Add Promo Code button and enter the code.
- This will immediately add the guest to the Registrants list, ready for check-in.
Finding Your Promo Code
If you need to retrieve your code:
- Go to your Home Page.
- Click the View Promo Codes link to display all available codes for your team.
New Permanent Policy
As of January 2026, all previous promo codes have been retired and replaced with permanent codes that do not expire. These codes will remain active indefinitely unless a change is required due to unauthorized use or abuse.
Handling Guests Without a Code
Occasionally, a guest may arrive stating they are a guest of the host but may not know their code (or may try to use an expired one). If this occurs:
- Retrieve the Code: Follow the "Finding Your Promo Code" to look up the correct code on your Home Page.
- Process the Entry: Follow the "For At-the-Door Sales" instructions to register the guest and apply the code.